1. General Policy
By making a purchase through BodoxTV, you acknowledge and agree to this Refund Policy. Because digital services may be activated, delivered, or made accessible shortly after purchase, refund eligibility may be limited once service access or account setup has begun.
2. Refund Requests
If you believe there has been a billing issue, duplicate payment, or an unresolved technical problem directly related to your order, you may contact us to request a review.
All refund requests are reviewed individually. Submitting a request does not automatically guarantee that a refund will be granted.
3. Cases That May Be Considered
A refund request may be considered in situations such as:
- Duplicate or accidental double payment for the same order.
- Billing errors clearly caused by payment processing.
- Service not delivered after confirmed payment and after reasonable support review.
- Major technical failure reported promptly and not resolved by support within a reasonable period, where applicable.
4. Cases That May Not Be Eligible
Refunds may be refused in situations including, but not limited to:
- The service has already been delivered, activated, or accessed.
- The issue results from user device configuration, internet connection, third-party applications, or unsupported hardware.
- The user no longer wants the service after activation or delivery.
- The request is made after an unreasonable delay from the purchase date.
- There is evidence of abuse, fraud, chargeback misuse, or policy manipulation.
5. Review Process
To review your request, we may ask for relevant information such as your order details, payment proof, transaction date, email used during purchase, and a clear explanation of the issue.
We reserve the right to verify all information before making a decision.
6. Processing Time
If a refund is approved, processing time may vary depending on the payment method, financial institution, or payment provider involved. We are not responsible for external banking or payment gateway delays once the refund has been initiated.
7. Chargebacks
If you experience a problem with your order, we strongly encourage you to contact us first before opening a chargeback or payment dispute. Fraudulent or abusive chargeback activity may result in account restrictions, refusal of future service, or additional review.
8. Changes to This Policy
We may update or modify this Refund Policy at any time without prior notice. The latest version published on this page will apply from its effective date.
Effective date: 30 March 2026
9. Contact
If you would like to request a billing review or have questions regarding this Refund Policy, please contact us: